SHIPPING & RETURNS
How much does Shipping cost?
We ship via USPS from Oceanside, CA. Generally, shipping can range from $3.50 - $20.00 depending on the size and destination of the order. We ship First Class, unless Priority is specified. All orders $60.00 and over ship free!
How long will it take for my order to ship?
Our general time to ship is 2-5 business days, however, we strive to ship your orders out as soon as possible.
Do you accept Returns/Exchanges?
If, for any reason, you are not satisfied with your item(s), we offer a full refund (less shipping) within 14 days of purchase. For a full refund, items must be unworn, in original condition, with original tags attached. We may refuse any return that does not meet these standards. If you are exchanging the hat, please return the hat and place a new order. Please e-mail us before returning with order number and reason for return/exchange at firstname.lastname@example.org.
Please pack items to be returned in original packaging or utilize a standard cardboard box that can accommodate the size of item(s) being returned. Items damaged due to improper packaging will not be eligible for a refund. Improper packaging includes: envelopes, poly mailers, bags and/or standard cardboard boxes that do not accommodate the size of the item(s) being returned.
Once the return is received, we will provide a refund for the purchase price of the item(s). Original shipping charges are not eligible for refunds.
Please acquire your own shipping label and return to:
Grom Squad USA
3516 Seagate Way
Oceanside, CA 92056
Damaged or Defective Products
If your item is delivered defective or damaged, you have 14 calendar days to email email@example.com with your name, order number, and a clear picture of the item.
If your item is damaged after delivery as a result of a manufacturer defect you have 30 calendar days from the date you received it to contact firstname.lastname@example.org with your name, order number, and clear picture of the item.
Damaged or defective items are evaluated on a case-by-case basis.